COVID-19 Updates & Amended Booking Policies
Update: 15 July, 2020
Bula from our Yasawa Family to yours! We can’t wait to welcome you back!
As we await the return of our dearly missed guests and loyal returnees, we wanted to share with you our plans to ensure that your future Yasawa experience is a safe, stress free and healthy one. Yasawa Island has had zero cases of Covid-19. Fiji currently has zero cases of community transmitted Covid-19 and 9 cases of Covid-19 that were detected in border quarantine. Our small island nation has been quick to take action to contain the spread of the virus and has had only 18 cases, all of whom made a full recovery; plus the 8 border quarantine cases in total.
We hope the information below is able to answer some of our most frequently asked questions. If you require further information or wish to speak to our General Managers to discuss our Protection and Management program, please email Robin Maivusaroko (GM) firstname.lastname@example.org or Regina Selbe (AGM) email@example.com.
Cancellation Policies Revised
In these uncertain times, we want to give you security and confidence in your booking with us. We have revised our prepayment and cancellation policies to be as flexible as possible. Until further notice we are pleased to offer the following:
- deposits waived
- full payment required only 7 days prior to arrival on island
- full refundable cancellations up to 7 days prior to arrival
- within 7 days of arrival change of dates for up 12 months
If you have an existing booking, and are unable to travel for any reason, please contact our Reservations Team who can help you rearrange your stay. We are doing our best to support all guests and our loyal returnees during these challenging times.
Prevention and Protection
Our prevention and protection plan includes a comprehensive sanitisation programme across the resort and enhanced sanitisation protocols, social distancing procedures, emergency quarantine and containment procedures, screening and awareness programme for our Yasawa Family members.
When borders open, we will have a number of additional measures in place including but not limited to:
- restricting non-critical movement for our staff
- pausing visits to our local villages, school and church by our guests
- minimising the amount of physical contact between our Yasawa Family members and guests
- All public areas are supplied with sanitisers and our open air restaurant layout meet a minimum of 1.5 meters between tables
- All surfaces in close contact with food and guests are sanitised regularly
- Activities will be managed so that guests are able to social distance or have private experiences.
All of our measures are being done discretely, and we aim to ensure that all of these measures are done with as little impact as possible to your Yasawa Experience. While our warm hugs have been temporarily replaced with our big Bula! greetings and our everlasting smiles, we assure you that our hospitality is as warm and welcoming as always.
Our Reservations Team will explain our transfers to you during the booking process. The resort operates the only airstrip on Yasawa Island. All flights to and from the island are arranged by the resort and for the resort’s guests only. Please note that our transfers are on third party private aircraft and the aircraft are sanitised after all transfers to and from our resort. If you require further information or wish to see the carrier’s detailed plans, please contact our Reservations Team.
Our Yasawa Family
All of our Yasawa Family (staff members) is/are trained in the importance of social distancing and preventing transmission of COVID-19. Guests will be checked in privately in their villa as a precautionary measure. Housekeepers will visit villas only when called upon. Sanitisers and paper tissues are replenished every day and all guest contact surfaces are sanitised regularly.
Completely Private Retreats
If you have a group or a larger family and are looking for complete privacy and ultimate isolation, we offer special conditions and prices for the exclusivity of the island and its 18 villas. Please click here for more information or contact our Reservations Team for more information.