COVID-19 Updates & Amended Booking Policies
Update: September 2022
Bula from our Yasawa Family to yours! We can’t wait to welcome you to Fiji!
We wanted to share with you our plans to ensure that your future Yasawa experience is safe, stress-free and healthy.
Fortunately, Yasawa Island has had very few cases of Covid-19. Fiji has been extremely proactive in ensuring the welfare of its locals and tourists alike and being a very remote island Yasawa has been relatively Covid Free.
We hope the information below is able to answer some of our most frequently asked questions. If you require further information or wish to speak to us directly to discuss our Protection and Management program, please email Paul here
Covid-19 Prevention and Protection
Our prevention and protection plan includes participation and accreditation in the Care Fiji Commitment to a comprehensive sanitisation programme across Fiji that includes resort enhanced sanitisation protocols, social distancing procedures, emergency quarantine and containment procedures, screening and awareness programme for our Yasawa Family members.
We have a number of ongoing measures in place at the resort that are altered and updated as required according to the Fiji Ministry of Health guidelines:
-Restricting non-critical movement for our staff
-All surfaces in close contact with food and guests are sanitised.
-Guests have the option to upgrade to paid private experiences.
– Testing of staff regularly
All of our measures are being done discretely, and we aim to ensure that all of these measures are done with as little impact as possible on your Yasawa Experience.
We assure you that our hospitality is as warm and welcoming as always as is our big Bula greetings and our everlasting smiles.
A positive test at any time during your stay will require you to isolate in your room/Bure for a minimum of 5-days. Please ensure you have adequate Insurance coverage for this unlikely situation.
Cancellation Policies Revised
In these uncertain times, we want to give you security and confidence in your booking with us. We have revised our prepayment and cancellation policies to be as flexible as possible.
In the event of national border closures, travel restrictions, international flight cancellations related to Covid-19, and/or ill health of the guests specific to Covid-19 (medical certificate required), Yasawa will waive all cancellation and amendment fees. Free date changes may also be applied for travel up to 24 months from the original travel dates.
If you have an existing booking and are unable to travel for any reason, please contact our Reservations Team who can help you rearrange your stay. We are doing our best to support all guests and our loyal returnees during these challenging times.
Our Yasawa Family
All of our Yasawa Family (staff members) are trained in the importance of social distancing and preventing transmission of COVID-19.
Housekeepers can schedule their visit to villas to suit the individual guests if required.
Sanitisers and paper tissues are replenished every day and all guest contact surfaces are sanitised regularly.
Completely Private Retreats
If you have a group or a larger family and are looking for complete privacy and ultimate isolation, we offer special conditions and prices for the exclusivity of the island and its 18 villas. Please click here for more information or contact our Reservations Team for more information.
All travellers (16 years and above) must display proof of full COVID-19 vaccination at airport check-in prior to departure for Fiji.
Currently, Fiji recognises all WHO vaccines – Astra-Zeneca, Pfizer, Moderna, Johnson & Johnson and Sinopharm / Sinovax vaccines.
When departing our friendly shores – please check with your destination country for their up-to-date requirements and guidelines.
Travel insurance covering any unforeseen cancellations, and amendments including COVID-19 is required to cover any additional costs that arise while in Fiji.
Your flight from Nadi to Yasawa is absolutely breathtaking. Have your camera ready! After takeoff, you will fly along the west coast of the main island of Viti Levu, before heading out over the beautiful Mamanuca islands. You will fly over pristine coral reefs, and you will see the dramatic blue colours of the ocean. As you approach the Yasawa Islands, you will fly over deserted islands with gorgeous beaches. Your approach and landing at the private airstrip on Yasawa Island are stunning. Upon arrival, you will be met by our friendly local Fijian staff, and soon whisked away for the short van ride to the resort.
Please ensure that we have your full contact details while you are in Fiji in case we need to reach you with any airline or time changes. This includes your mobile phone numbers and email address. If you are arriving from an International Flight, please make your way to the Domestic Terminal for check-in. If you are arriving at the airport from a ground transfer or from another hotel, please ask your Driver to drop you off at the Domestic Terminal at the Nadi airport.
Please arrange to arrive at the Domestic Terminal one hour prior to your scheduled departure time. There is no need for tickets. As this is a charter flight to Yasawa, your names will be on the flight manifest with the airline. You will simply need to present your passports at the time of check-in.
Note that domestic airlines in Fiji have strict luggage restrictions. You are limited to 23kg per person for both your checked and carry-on luggage. If your luggage is overweight, the airline reserves the right to charge you. If you have excess luggage that you do not need for your stay at Yasawa, and that you would like to store at our Nadi airport office, please contact us so we can arrange this for you.
PLEASE NOTE: Flight departure time and airline details are always subject to change. In the event of inclement weather, the airline reserves the right to offer alternate aircraft or to cancel flight service for safety reasons. The flight transfers that have been confirmed to you are based on regular plane transfers. If plane flights are cancelled, we will work with guests to arrange for alternative transfer options including, in rare cases, boat transfers at no additional cost to guests. Helicopter flights may also be available, but at an upgrade cost of FJD$450 per person, plus tax.
If you require further information or wish to see the carrier’s detailed Covid-19 plans, please contact our Reservations Team.